Frequently Asked Questions
Welcome! Here you’ll find answers to some of the most common questions about sessions, products, and orders. If you’re unsure about anything or need personal guidance, please reach out anytime. I’m always happy to help.
General Questions
Where are you located, and do you offer online sessions?
I’m based in Officer, Victoria, Australia, and offer both in-person and online sessions depending on your needs.
Online sessions are held via phone call, so you can receive guidance and healing energy from the comfort of your own space.
They are just as powerful and meaningful as in-person sessions — energy transcends distance.
Can I purchase a product and book a service in the same order?
Absolutely. You’re welcome to book a service and add any aromatherapy products or gifts to your cart in the same checkout.
How can I contact you?
You can reach out anytime via the contact form on the website or email me directly at: contact@marissajane.com.au
I do my best to respond within 24–48 hours.
Spiritual and Intuitive Services
What can I expect from a psychic mediumship reading?
A reading offers gentle insight, clarity, and connection — whether through messages from loved ones in Spirit or intuitive guidance for your current path.
Each session is unique and unfolds in a safe, heart-led space with compassion and integrity.
What is Intuitive counselling?
Intuitive Counselling combines traditional emotional support with intuitive insight and energy awareness.
It’s a gentle space for healing, reflection, and self-discovery — guided by both professional understanding and spiritual wisdom.
This type of counselling is also a beautiful follow-up after a healing session, helping you process and integrate the shifts that have taken place, gain deeper clarity, and continue your personal growth journey with ongoing support.
Do I need to prepare anything before my session?
No special preparation is needed — simply come with an open heart and intention to receive.
You might like to find a quiet space, have some water nearby, and take a few grounding breaths before we begin.
What might I feel after a healing session?
After a healing session, you may feel lighter, peaceful, and deeply relaxed — many people notice a sense of calm and clarity straight away.
Occasionally, you may also feel emotional, and that’s perfectly okay. This is simply your body’s natural way of releasing stored emotions or old energy as part of the healing process.
Be gentle with yourself, drink plenty of water, and allow time to rest if needed.
Most of the time you’ll feel refreshed, balanced, and at ease following your session.
What if I need to reschedule or cancel my booking?
Life happens, and I completely understand. Please provide at least 24 hours’ notice if you need to reschedule or cancel your appointment.
Cancellations with less notice may incur a fee to honour the time reserved.
Are sessions confidential?
Yes, always. Everything shared within a session is held in complete confidence and sacred respect.
Do your readings predict the future?
Readings are not about fixed predictions but rather guidance and clarity for your current path.
You always have free will, and Spirit simply offers insight to help you make empowered choices.
What if I don't resonate with something during my reading?
That’s perfectly okay. Take what feels true for you and leave the rest — sometimes messages make sense later, or come through symbolically.
How do you protect my energy and privacy?
Each session is held in a clear, protected energetic space. I always open and close sessions with intention to ensure your energy remains grounded, safe, and respected.
Do you offer sessions for children?
Readings and healings for children are offered only with parental consent and in an age-appropriate, gentle manner. Please contact me to discuss before booking.
Aromatherapy Products
What are your essential oil blends made from?
All blends are hand-crafted using 100% pure essential oils and natural carrier oils.
Each product is created with intention, care, and positive energy.
Are your products natural, vegan, or cruelty free?
Yes — all products are made from natural, plant-based ingredients and are cruelty-free.
I choose ingredients that are kind to your body and the planet.
How do I use the roll-on bottles safely?
Simply apply to pulse points such as wrists, temples, or behind the ears.
Avoid contact with eyes and broken skin. Each blend is diluted safely for topical use and ready to roll on.
Are your lotions suitable for sensitive skin?
All lotions are made with gentle, natural ingredients. However, as with any skincare product, I recommend patch testing first if you have sensitive skin or allergies.
Do you offer custom gift boxes?
Yes — custom and curated gift boxes can be created for special occasions or personal needs.
Please reach out to discuss your ideas, and we’ll bring your vision to life.
How should I store my aromatherapy products?
Keep them in a cool, dry place away from direct sunlight and heat to preserve their natural scent and potency.
Can I include a personal note with my gift order?
Of course. You can leave a message at checkout, and I’ll include a handwritten note with your gift — a small, heartfelt touch.
Orders, Shipping & Returns
How long does it take for my order to be processed?
Orders are usually packed and shipped within 2–4 business days. You’ll receive a tracking email once your order is on its way.
Do you ship Australia-wide or internationally?
Yes, I ship Australia-wide and to select international locations. Shipping costs are calculated at checkout.
Can I pick up my order locally?
Local pickup may be available by request — please contact me before ordering to arrange.
What if my product arrives damaged or incorrect?
I want you to love your order. If something isn’t right, please reach out within 7 days of delivery and I’ll happily make it right.
What is your return or exchange policy?
Due to the handmade and personal nature of products and services, returns are accepted only for faulty or damaged items.
For services, reschedules can be arranged — though refunds are not typically offered for completed sessions.
Still have a question?
I’d love to hear from you — please reach out via the Contact page or email me directly at contact@marissajane.com.au.